01 — Norwegian Cruise Line Holdings
CONSUMER MOBILE · PRODUCT STRATEGY · PLATFORM INTEGRATIONScaling Self-Service Across a Global Cruise Mobile Platform
Led product strategy and delivery across a global cruise mobile platform serving 2M+ users, simplifying guest journeys through self-service experiences, launching two mobile apps from 0→1, and improving the underlying platform to support scalable digital experiences.
- platform users
- 2M+
- platform users
- revenue supported
- $50M+
- revenue supported
- fewer customer care calls
- 68%
- fewer customer care calls